Privacy policy

At Bodywise Egypt, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our online store.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:

  • Full name.

  • Phone number.

  • Email address.

  • Delivery address.

  • Billing information.

  • Order details.

  • Payment-related information required to process your order.

  • Customer service communications.

  • Information you voluntarily provide to us.

We may also automatically collect certain technical information when you use our website, such as device information, browser type, IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Confirm and deliver your purchases.

  • Process payments.

  • Communicate with you about your orders.

  • Provide customer support.

  • Handle returns, exchanges, and refunds.

  • Improve our products, services, and website.

  • Prevent fraud and protect the security of our store.

  • Send marketing communications where permitted and where applicable consent or another lawful basis exists.

  • Comply with legal and regulatory obligations.

3. Payment Information

When you make a payment through an online payment provider, payment information may be processed directly by the relevant payment provider.

Bodywise Egypt does not intentionally store complete payment card details unless this is specifically required and lawfully supported by our payment-processing arrangements.

Payment providers may process your information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember preferences.

  • Understand website usage.

  • Improve website performance.

  • Measure marketing and advertising performance where applicable.

Some third-party services used by our store may also use cookies or similar technologies.

You can manage certain cookie preferences through your browser or the privacy controls available on our website, where applicable.

5. Third-Party Service Providers

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify and related technology providers.

  • Payment processors.

  • Shipping and delivery providers.

  • Customer service and communication platforms.

  • Analytics and marketing providers.

  • IT and security service providers.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about Bodywise Egypt products, offers, and updates.

You may request to stop receiving marketing communications at any time by using the available unsubscribe option or contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable Egyptian law, you may have rights regarding your personal information, including rights relating to:

  • Being informed about the processing of your personal data.

  • Accessing your personal information.

  • Correcting inaccurate or incomplete information.

  • Withdrawing consent where processing is based on consent.

  • Requesting deletion or erasure where legally applicable.

  • Exercising other rights provided under applicable data protection laws.

Requests may be subject to legal requirements, identity verification, and applicable exceptions.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.

The updated version will be published on this page.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact Bodywise Egypt through the contact information provided on our website.

Bodywise Egypt will review privacy-related requests in accordance with applicable laws and regulations.