Terms of service

Welcome to Bodywise Egypt.

These Terms of Service govern your use of the Bodywise Egypt online store and your purchase of products through our website.

By accessing or using our website, you agree to these terms and any applicable policies published on our website.

1. About Our Store

Bodywise Egypt operates an online store offering hair-care, personal-care, beauty, and related products to customers in Egypt.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary slightly depending on the customer's device, screen settings, lighting, or photography.

We reserve the right to correct errors, update product information, or change availability when necessary.

3. Product Availability

Products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, which may include cancellation and an applicable refund.

4. Prices

All prices displayed on our website are in Egyptian Pounds (EGP) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been confirmed, except where correction of an obvious pricing error is required.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to verify order information and, where appropriate, refuse or cancel an order in accordance with applicable law.

We may contact you by phone, SMS, WhatsApp, email, or other available communication methods to confirm order details.

6. Payments

We may offer different payment methods, including Cash on Delivery and available online payment methods.

Payment processing may be handled by third-party payment providers. Your use of such payment methods may also be subject to the provider's terms and policies.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Nothing in our policies is intended to restrict mandatory consumer rights under applicable Egyptian law.

8. Shipping

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

9. Promotions and Discounts

Promotional offers, discount codes, bundles, and free-shipping offers may be subject to specific terms.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to correct errors and withdraw or modify promotional offers where permitted by law.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Attempt to interfere with the operation or security of the website.

  • Use the website for fraudulent purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Copy, reproduce, or misuse website content without permission.

11. Intellectual Property

The Bodywise Egypt name, logo, product images, text, graphics, website design, and other original content are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies.

13. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the updated date where appropriate.

Your continued use of the website after changes are published constitutes use subject to the updated terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.

Nothing in these terms is intended to exclude or limit any mandatory rights available to consumers under applicable law.

17. Contact Us

If you have questions about these Terms of Service, please contact Bodywise Egypt using the contact information available on our website.