Shipping policy

At Bodywise Egypt, we work to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Processing times may vary depending on order volume, product availability, payment confirmation, weekends, public holidays, or other circumstances that may affect fulfillment.

If there is any significant delay affecting your order, we will make reasonable efforts to contact you using the information provided with your order.

Delivery Time

Estimated delivery times depend on your delivery location and the shipping provider.

Delivery within Egypt is generally expected within the estimated timeframe shown at checkout or communicated by our customer service team.

Delivery estimates are not guaranteed and may be affected by:

  • Delivery location.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Incorrect or incomplete address information.

  • Customer availability.

  • Delays caused by the delivery provider or circumstances beyond our reasonable control.

Shipping Fees

Applicable shipping fees will be displayed during the checkout process or communicated to the customer before order confirmation.

Any promotional free-shipping offer will be subject to the terms and minimum order value stated in the relevant promotion.

Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.

  • Phone number.

  • Governorate.

  • City or area.

  • Street address.

  • Building or apartment details where applicable.

If incorrect or incomplete information causes a delivery delay or additional delivery attempt, additional charges may apply where permitted.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer cannot be reached, refuses the delivery, provides incorrect information, or is unavailable at the delivery address, the shipping provider may arrange another delivery attempt or return the order to us.

Any applicable additional delivery costs will be handled according to the circumstances of the order and applicable law.

Damaged Packages

If your package appears damaged when delivered, please contact Bodywise Egypt as soon as possible and provide photos or videos of the package and product when applicable.

We will review the issue and assist you with the appropriate solution.

International Shipping

Unless otherwise stated on the website, Bodywise Egypt currently focuses on deliveries within Egypt.

If international shipping becomes available, applicable shipping fees, delivery times, customs duties, taxes, and other charges will be communicated according to the destination and shipping service.

Contact Us

If you have questions about your shipment or delivery, please contact Bodywise Egypt using the contact information available on( support@bodywisee.com )