Refund policy

At Bodywise Egypt, we want you to have a smooth and satisfying shopping experience. If you have any issue with your order or product, please contact our customer service team and we will be happy to assist you.

Returns

Customers may request to return or exchange eligible products within 14 days from the date of receiving the order, subject to applicable Egyptian consumer protection laws and the applicable exceptions.

To request a return, the product should generally be:

In its original condition.
Unused where applicable.
In its original packaging.
Accompanied by the order number or proof of purchase.

For personal-care and hair-care products, additional restrictions may apply where opening or using the product affects its ability to be returned due to the nature of the product, hygiene considerations, or applicable law.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

Your order number.
A description of the issue.
Clear photos or videos of the product and packaging when applicable.

We will review the request and provide the appropriate solution in accordance with applicable laws and our policies.

Refunds

Once an eligible returned product has been received and inspected, we will process the applicable refund or replacement.

Where a refund is approved, it will normally be issued through the original payment method where possible.

The time required for the refund to appear in your account may vary depending on the payment provider or bank.

Return Shipping

Where a return is required because the product was defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights, Bodywise Egypt will handle the applicable return arrangements in accordance with the law.

For other return requests, any applicable return or delivery costs will be handled according to the circumstances of the return and applicable law.

Products That Cannot Be Returned

Certain products may be excluded from return where their nature, packaging, or condition makes return legally unavailable, including products that have been opened or used where applicable consumer protection exceptions apply.

Nothing in this policy is intended to limit any mandatory rights granted to consumers under applicable Egyptian law.